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Please keep in mind that all our dresses are uniquely made to order to keep the costs low to our customers.
We will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please CONTACT US directly for assistance with processing your return.
FOR ALL STANDARD SIZE DRESSES:
We will issue a full refund of the cost of the returned product if you are not 100% satisfied with your order. The item must be returned in its original condition within 3 days of its arrival to you.
* The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any faulty item.
* Shipping and any rush fees will not be refunded.
* You will receive a full refund on the cost of the returned product, minus the original cost of shipping or any rush fees, when we receive the order back in our warehouse and process it. Please note your bank may take additional days to process the refund on their end.
* As all dresses (including standard size) are made-to-order, we cannot afford to accept the 'buy-many-keep-one' purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
We understand that you may want to the dress to nice fit! To help you out, we offer the option of custom sizing on most of our dresses. Custom sizing is the same price as standard sizes, and takes the same amount of time to make and ship to you! So really, why wouldn’t you do it?
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hip, height, and hollow-to-floor). That means no one else will be able to wear that dress once it’s completed. Because of this, we are unable to accept any returns on custom size dresses. Please make sure to double check all your measurements and color choice, while following our measuring guide and color chart.
While we will make your order according to the measurements provided, it is only basic custom sizing, so you may need additional alterations at your expense once you’ve received the dress for your ideal fit. To provide additional assistance, we offer a limited alterations reimbursement for only our custom sizes, just submit a picture of your receipt from the tailor and your order# and we'll do the rest! Yes, it really is that easy!
We do not offer exchange service for any products at this time. Because all dresses are completely made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return any and all unwanted items (if eligible per the return policy) and place a new order for the replacement items. All new orders are subject to the current turnaround times.
HOW TO RETURN
2. Once we have approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3 days upon receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
As stated above, all our dresses are made-to-order, including standard size dresses, with this in mind, please refer to our cancellation policy below:
* Unpaid orders are automatically cancelled after 7 days.
* Cancel order within 24 hours of payment for a full refund.
* Cancel order 24–72 hours after payment: 80% refund + shipping fee.
* Cancel order 3-5 days after payment: 50% refund + shipping fee.
* Cancel order >5 days after payment: Refund of shipping fee only.
* Once your order is shipped, it cannot be cancelled.
If you would like to cancel your order, please CONTACT US with your order# included.